So warranty is not really a warranty. I have a Heliocoil pool heater on my roof installed by this company, also known as Heliocoil West, Hybrid Solar and sunwaterfun.com. One of the panels has sprung a leak. I was told that the panels have a 12 year warranty. BUT when I call for service, I am told there is a $75 trip charge. What the hell kind of warranty is that? It covers parts and labor but doesn’t cover us coming out there, I am told. I talked to the general manger, Laurie. I asked where in my contract it says I will be charged for a warranty call. She says it’s not in my contract. I asked where I agreed in my contract to pay for any trip charges for a warranty call. She says it’s not in writing, it’s just their policy. To me, a parts and labor warranty is a warranty. That’s that. If you expect service after the sale, don’t use this company. I have NEVER had a company charge me a trip charge for a product that is under full warranty. Save your money.